A bill to require the collection of voluntary feedback on services provided by agencies, and for other purposes.
Federal Agency Customer Experience Act of 2021
This bill requires certain agencies to collect voluntary customer experience feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.
The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.
The feedback may not be used in any appraisal of job performance of a federal employee.
Ordered to be Reported (Amended) by Voice Vote.
Introduced in Senate
Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
Committee on Homeland Security and Governmental Affairs. Ordered to be reported without amendment favorably.
Committee on Homeland Security and Governmental Affairs. Reported by Senator Peters without amendment. With written report No. 117-30.
Committee on Homeland Security and Governmental Affairs. Reported by Senator Peters without amendment. With written report No. 117-30.
Placed on Senate Legislative Calendar under General Orders. Calendar No. 103.
Measure laid before Senate by unanimous consent. (consideration: CR S3095-3096)
Passed/agreed to in Senate: Passed Senate with an amendment by Unanimous Consent.
Passed Senate with an amendment by Unanimous Consent. (text of amendment in the nature of a substitute: CR S3095-3096)
Message on Senate action sent to the House.
Received in the House.
Held at the desk.
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