To require the collection of voluntary feedback on services provided by agencies, and for other purposes.
Federal Agency Customer Experience Act of 2021
This bill requires certain agencies to collect voluntary customer experience feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.
The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.
The feedback may not be used in any appraisal of job performance of a federal employee.
Held at the desk.
Introduced in House
Introduced in House
Referred to the House Committee on Oversight and Reform.
Committee Consideration and Mark-up Session Held.
Ordered to be Reported (Amended) by Voice Vote.
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