A bill to require the collection of voluntary feedback on services provided by agencies, and for other purposes.
Federal Agency Customer Experience Act of 2019
This bill requires certain agencies to collect voluntary feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.
The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.
The feedback may not be used in any appraisal of job performance of a federal employee.
Referred to the House Committee on Oversight and Reform.
Introduced in Senate
Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
Committee on Homeland Security and Governmental Affairs. Ordered to be reported without amendment favorably.
Committee on Homeland Security and Governmental Affairs. Reported by Senator Johnson with amendments. With written report No. 116-46.
Committee on Homeland Security and Governmental Affairs. Reported by Senator Johnson with amendments. With written report No. 116-46.
Placed on Senate Legislative Calendar under General Orders. Calendar No. 111.
Passed/agreed to in Senate: Passed Senate with amendments by Voice Vote.(consideration: CR S5115-5117; text: CR S5115-5117)
Passed Senate with amendments by Voice Vote. (consideration: CR S5115-5117; text: CR S5115-5117)
Message on Senate action sent to the House.
Received in the House.
Referred to the House Committee on Oversight and Reform.
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