To require the collection of voluntary feedback on services provided by agencies, and for other purposes.
Federal Agency Customer Experience Act of 2019
This bill requires certain agencies to collect voluntary feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.
The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.
The feedback may not be used in any appraisal of job performance of a federal employee.
Referred to the House Committee on Oversight and Reform.
Introduced in House
Introduced in House
Referred to the House Committee on Oversight and Reform.
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