To direct the Secretary of Veterans Affairs to provide for the availability of prompts and services of certain Department of Veterans Affairs toll-free telephone numbers and business lines in Spanish, and for other purposes.
Increasing Access for Veterans and Their Survivors Act of 2020
This bill requires the Department of Veterans Affairs (VA) to include on its covered toll-free telephone number a Spanish prompt and the functionality of directing callers to a Spanish-speaking VA employee or a translation service. The VA must establish a fact sheet and protocol if it provides assistance through a translation service.
Introduced in House
Introduced in House
Referred to the House Committee on Veterans' Affairs.
Referred to the Subcommittee on Oversight and Investigations.
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