Solid Start Act of 2020

Solid Start Act of 2020

This bill permanently authorizes and expands the Solid Start program, which is an outreach program for veterans in their first year of separation from the military.

Specifically, the bill requires the Department of Veterans Affairs (VA) to coordinate with the Department of Defense to

• collect updated contact information during transition classes or separation counseling for members of the Armed Forces who are separating from service,
• explain the existence and purpose of the program,
• call veterans at least twice within the first year of separation,
• publish information about the program in booklets and on the VA website,
• ensure calls are tailored to each veteran's needs by conducting quality assurance tests, and
• prioritize outreach to veterans who have accessed mental health resources prior to separation from the Armed Forces.

Under the bill, the VA is authorized to (1) encourage members of the Armed Forces to provide additional contact information if they are unreachable following their separation, (2) follow up on missed phone calls, and (3) reach out to veterans who separated prior to the initiation of the Solid Start program.

The Government Accountability Office must assess and report on the Solid Start program.