No Veterans Crisis Line Call Should Go Unanswered Act

No Veterans Crisis Line Call Should Go Unanswered Act

This bill directs the Department of Veterans Affairs to develop:

• a quality assurance document for carrying out the toll-free Veterans Crisis Line (VCL), including at backup call centers; and
• a plan to ensure that each telephone call, text message, and other communication received by the VCL, including at backup call centers, is answered in a timely manner by a person, consistent with the guidance established by the American Association of Suicidology.