To require the establishment of customer service standards for Federal agencies.
Government Customer Service Improvement Act - Requires the Director of the Office of Management and Budget (OMB) to: (1) develop performance measures to determine whether federal agencies are providing high-quality customer service and improving delivery service to their customers, (2) develop standards to be met by agencies to provide high-quality customer service and improve service delivery, and (3) include achievements in meeting customer service performance measures and standards in agency performance updates.
Requires each federal agency to: (1) collect information from its customers regarding the quality of its customer services, (2) include this information in its performance report to the President and Congress, and (3) designate an employee as the agency's customer relations representative to be responsible for implementing customer service standards.
Provides that employee compliance with agency customer service standards shall be measured in employee performance appraisals.
Authorizes the President to exempt an agency from the application of this Act for national security reasons.
Requires: (1) any savings or reductions in expenditures resulting from this Act to be used to offset the cost of implementing this Act, and (2) any additional savings to be used to reduce the deficit.
Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
Introduced in House
Introduced in House
Referred to the House Committee on Oversight and Government Reform.
Committee Consideration and Mark-up Session Held.
Ordered to be Reported (Amended).
Reported (Amended) by the Committee on Oversight and Government Reform. H. Rept. 112-534.
Reported (Amended) by the Committee on Oversight and Government Reform. H. Rept. 112-534.
Placed on the Union Calendar, Calendar No. 382.
Mr. Walsh (IL) moved to suspend the rules and pass the bill, as amended.
Considered under suspension of the rules. (consideration: CR H5778-5779)
DEBATE - The House proceeded with forty minutes of debate on H.R. 538.
Passed/agreed to in House: On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote.(text: CR H5778)
checking server…
Ask anything about this bill. The AI reads the full text to answer.
Enter to send · Shift+Enter for new line
On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H5778)
Motion to reconsider laid on the table Agreed to without objection.
Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs.