Federal Agency Customer Experience Act of 2017
This bill exempts an agency's authority to collect information that is voluntary feedback from the federal information resources management activities authority of the the Office of Management and Budget (OMB) under the Paperwork Reduction Act. "Voluntary feedback" is defined as any submission of information, opinion, or concern that is: (1) voluntarily made by a specific individual or entity relating to a particular service of or transaction with an agency, and (2) specifically solicited by that agency.
Each agency that solicits voluntary feedback shall ensure that:
Each agency shall: (1) collect voluntary feedback with respect to its services and transactions, (2) annually publish such feedback on its website and report on such feedback to OMB, and (3) publish aggregated reports on the solicitation of such feedback.
OMB shall: (1) develop a set of standardized questions for use by agencies in collecting such feedback on service satisfaction, timeliness, and professionalism; and (2) include and maintain on a publicly available website links to the information provided on the agency websites.
The Government Accountability Office shall make publicly available and submit to Congress a scorecard report assessing the quality of services provided to the public by each agency.
Introduced in House
Introduced in House
Referred to the House Committee on Oversight and Government Reform.
Committee Consideration and Mark-up Session Held.
Ordered to be Reported (Amended) by Voice Vote.
ASSUMING FIRST SPONSORSHIP - Mr. Fitzpatrick asked unanimous consent that he may hereafter be considered as the primary sponsor of H.R. 2846, a bill originally introduced by Representative Farenthold, for the purpose of adding cosponsors and requesting reprintings under clause 7 of rule XII.
Reported (Amended) by the Committee on Oversight and Government Reform. H. Rept. 115-1043.
Reported (Amended) by the Committee on Oversight and Government Reform. H. Rept. 115-1043.
Placed on the Union Calendar, Calendar No. 810.
Mr. Comer moved to suspend the rules and pass the bill, as amended.
Considered under suspension of the rules. (consideration: CR H9714-9716)
DEBATE - The House proceeded with forty minutes of debate on H.R. 2846.
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Passed/agreed to in House: On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote.(text: CR H9714-9715)
On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H9714-9715)
Motion to reconsider laid on the table Agreed to without objection.
The title of the measure was amended. Agreed to without objection.
Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs.